Return & Exchange Policy

Last Updated: August 10, 2026

At Volonte, we want you to be happy with your purchase. If your order isn’t right for you, we’re happy to help with an eligible return or exchange.

Return Window

You may request a return or exchange within 14 days of receiving your order.

To be eligible, items must be:

• Unworn and unused

• Unwashed

• Free of stains, odors, makeup, or other marks

• In their original condition

• Returned with original tags attached

Items that do not meet these requirements may not be accepted.

Non-Returnable Items

For hygiene and quality reasons, certain items may not be eligible for return once worn or used.

Sale or discounted items may be final sale unless otherwise stated at the time of purchase.

Exchanges

If you need a different size, you may request an exchange within the 14-day return window, subject to availability.

If the requested size or item is unavailable, you may be offered another available option or a refund where applicable.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or Volonte sent the wrong item.

We recommend using a shipping service that provides tracking. Volonte is not responsible for returns that are lost in transit.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number and clear photos of the item so we can review the issue and help resolve it.

Refunds

Once your return is received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges are non-refundable, unless the return is due to an error on our part or applicable law requires otherwise.

How to Start a Return

To request a return or exchange, contact Volonte through our customer support channels within 14 days of receiving your order.

Please include:

• Your full name

• Order number

• Item(s) you want to return or exchange

• Reason for the return

• Photos, if the item is damaged or defective

Do not send an item back before receiving return instructions from Volonte.

Final Sale

Items specifically marked Final Sale at the time of purchase are not eligible for return or exchange, except where required by applicable law.

Changes to This Policy

Volonte reserves the right to update this Return & Exchange Policy at any time. Any changes will be posted on this page with an updated date.

Thank you for shopping with Volonte. ✦